Help Centre
Frequently Asked Questions to answer your general queries. Live chat if you need to talk directly to us. Or hit ‘support’ to leave a ticket.
CUPPING/HIJAMA THERAPY
What is cupping therapy?
Cupping is a therapy where cups are placed on the skin to create suction, helping to boost circulation, ease muscle tension and support relaxation.
What is hijama and how does it differ from cupping?
Hijama is a traditional form of wet cupping that involves small, controlled incisions to draw out a small amount of blood, believed to help remove toxins from the body. Dry cupping uses suction only, without any incisions.
Is cupping/hijama safe?
Yes, when carried out by a trained practitioner using sterile, single-use equipment. We follow strict hygiene and safety protocols for every session.
Does cupping hurt?
Most clients feel a pulling or tight sensation rather than pain. Any discomfort is usually mild and fades quickly after the session.
How many sessions will I need?
This varies by individual and goal. Many clients start with a single session and then follow a recommended plan based on their needs, discussed during consultation.
Will cupping leave marks or bruising?
Temporary circular marks are common and are a normal response to increased blood flow to the area. These typically fade within a few days to two weeks.
Who shouldn't have cupping or hijama?
Cupping isn’t suitable for everyone, including pregnant women, people with certain blood disorders, or those on blood-thinning medication. A consultation will confirm suitability.
How do I prepare for a session?
Stay hydrated, avoid heavy meals right before your appointment, and wear loose clothing that allows easy access to the treatment area.
INFRARED THERAPY
What is infrared therapy?
Infrared therapy uses light energy to gently warm the body from within, supporting relaxation, circulation and recovery.
Is infrared therapy safe?
Infrared light penetrates the skin’s surface, generating heat at a deeper level than traditional saunas, which may help ease tension and promote a sense of wellbeing.
What conditions can infrared therapy help with?
Clients often use infrared therapy to support relaxation, muscle recovery and general wellness. It should not be used as a replacement for medical treatment.
How long does a session take?
Sessions typically last between 20–45 minutes, depending on the treatment plan.
How many sessions will I need to see results?
This depends on your individual goals. Many clients incorporate infrared therapy into a regular wellness routine for ongoing benefit.
Are there any side effects?
Some clients may experience mild warmth or light sweating during the session, which is completely normal and subsides shortly after.
Who shouldn't use infrared therapy?
It may not be suitable for pregnant women, those with certain heart conditions, or people who are unwell. Please let us know your full health history beforehand.
wellness oils & online store faqs
What ingredients are in your wellness oils?
Our oils are made using carefully selected natural ingredients, chosen for their traditional wellness properties. Full ingredient lists are listed on each product page.
Are your oils natural and cruelty-free?
Yes, all our oils are made from natural ingredients and are never tested on animals.
How do I use the oils?
Usage instructions are included with each product and on its product page. If you’re unsure, our team is happy to advise on the best application for your needs.
How long does delivery take?
Orders are typically dispatched within 1–3 business days, with delivery times varying depending on your location.
What's your returns policy?
We accept returns on unopened, unused products within 14 days of purchase. Please see our full returns policy for details.
Can I use these oils alongside in-clinic treatments?
Yes, many clients use our oils to support and extend the benefits of their in-clinic treatments at home.
